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Live Operator Inbound Data Collection
and Patch-Through Call Services (LIP)




This is an example of one of our many specialty inbound phone service projects. Perhaps you may find it - by adding your own variations, a useful tool to add to your arsenal. A program like this can also be used very effectively to, say, have inquirers referred to the proper sales or information department, congressman, etc.

Parameters:
  1. Set up an inbound 800# to ring in our call center.
  2. When the caller dials in they speak with a live agent/representative who will gather the caller's telephone number, zip code, etc., so they can be connected to the appropriate person/office.
  3. The caller is then seamlessly connected. ("Please hold the line while I transfer you to ...")
  4. The system records their Telephone Number and Zip Code (as entered by the agent),  automatically Date and Time stamps the call, and records the Length of Time on the line.
  5. A detailed report is emailed to you the next day.
Typical Program Costs are as follows:
  • Set-up Fee*: $500.00 - 1,500.00 (Includes programming, recordings, and database/report set-up)
  • Usage*: $0.65-0.90/minute for inbound connect time, patch through time, and recording time.
  • Monthly minimum billing*: $1,000.00 - 3,000.00
  • Prices are subject to change without notice.
  • Costs for conversion database (Example: Zip Code = US Senator) services may vary.
NOTE:
  • All final pricing is dependant upon the scope of the project - amount of data collected, tiered options, subject matter, etc; A price range has been provided for your estimates.
  • Multiple patch-through options are also available. As well as multiple question surveys and multi-tiered questions.
  • We are also able to do a digital recording instead of a patch-through call, for after-hours calls or at the caller's discretion, and periodically email the recordings to you or the appropriate person, etc. Pricing for this will be at $0.20 per minute with additional programming fees at $150 per hour.
  • Neutral & Regional USA English Dialects Available, as well as Hispanic, Asia-Pacific, European & Other Languages. Bi-lingual agents available in most languages.
  • We can set-up your call operation to open the conversation in English or the required foreign language using bi-lingual interviewers, or on request switching from an English-speaking interviewer to a foreign language interviewer, or vice-versa.



For more information please contact us at:

Marketing & Communications Services
Office: 1 (866) 751-8188 (Pacific Time Zone)
Fax: 1 (877) 880-9143 (Toll Free)
Email: info @ mcsphones.com
General Info Web Site:
http://www.mcsphones.com
AutoCall Web Site: http://www.mcs.gc1.com



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