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Inbound Automated IVR Data Collection 
with Patch-Through Service (AIP)

This is an example of one of our many specialty services – an inbound Interactive Voice Response (IVR) phone service. Perhaps you may find it - by modifying it with your own variations, a useful tool to add to your arsenal. A program like this can also be used very effectively to, say, have inquirers transferred to the proper sales or information department, congressman, etc., utilizing a touch tone response from participants who are invited to call in, or if after hours, do a digital voice recording.

1. Set up an inbound 800# with IVR (Interactive Voice Response) capabilities for transferring callers to a predetermined phone number.
2. When the caller dials in they hear a message asking them to enter their, say, zip code - so to be connected to their appropriate service representative, congressman, etc.
3. Then they are seamlessly connected. ("Your call is being connected to ...").
4. The results of the calls will be collected, including caller id, date, time and length of call, results of their interactive responses, and emailed to you each morning.

Typical Program Costs are as follows:
• Set-up Fee: $1,000.00  (Includes system programming, recordings, and database/report set-up)
• Usage: $0.20/minute for inbound connect time and any recording time.
• $50 monthly minimum billing - includes monthly report.
• Develop a typical Zip Code conversion list of about 100 (Zip Code = Target): $150, or zero if you provide the data. Costs for other conversion databases may vary.
• It is also possible to capture the incoming phone number and based on the Area Code transfer the call directly to the appropriate person/number.
Other options/services:
• We will also be able to do a digital recording of the respondent’s answers instead of a touch-tone response, and then periodically email the recordings to you. If so then: Additional programming: $300 plus a $.015 per voice-file transfer charge. We can also transcribe the recordings at $40 per hour.
• Multi-level (tiered) sets of questions/answers.
• Multiple patch-through call transfers to your inbound 800 number, etc.
• English and Spanish language, either from the start or accessed through a prompt.
• Fax-back service.
• Fax forwarding service - take inputted information from the caller and fax it to a predetermined number, say a pharmacy for a prescription.

Note: All final pricing is dependant upon the scope of the project – amount of data collected, tiered options, subject matter, etc; A typical price for basic services has been provided for your estimates. Prices are subject to change without notice.

For more information please contact us at:

Marketing & Communications Services
Office: 1 (866) 751-8188 (Pacific Time Zone)
Fax: 1 (877) 880-9143 (Toll Free)
info (at) mcsphones.com
General Info Web Site: http://www.mcsphones.com
AutoCall Web Site: http://www.mcs.gc1.com

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