Conferencing may also be known as:
Live Audio Tele-Conferencing, TeleClasses,
TeleForums, Telephone Forums, Telephone Town
Halls, Virtual Town Hall Meetings, etc.
Now more than
ever, business, non-profit and political
groups are turning to Audio Conferencing to
deliver specific, time-sensitive information
to their target audiences, and engage them
in productive real-time exchanges, whilst
capturing the group’s audio, visual, and IVR
a widely disbursed group of people together
on an interactive phone conversation,
whereby everyone can hear the same message,
be carried along in the same direction, and
participate in an interactive meeting to
collaborate on projects, etc.
difference with our Audio Conferencing
sessions can be done quite simply from your
office, meeting room, hotel room, home,
etc.: From anywhere where, you the host, has
web access! With hundreds, to
tens-of-thousands, of people participating!
Why not tie your
conference in with an actual live meeting,
or a live radio or TV broadcast? And expand
the listenership and participation?
Reach out to
those that are just not able to leave
It is a cutting edge program
that allows you to totally manage and
control all aspects of a live interactive
telephone conference session, and at a very
You can conduct a live
telephone forum with just a few, or
tens-of-thousands of, invited (& opted-in)
Deliver a message to multiple
people in multiple locations, whereby
everyone hears the exact same message,
delivered the same way, with the same
inflection, at the same time.
Everybody can hear equally
well, and they can just listen or make a
request to be heard, and/or participate,
at-will, via touch tone (IVR) mass surveys
or controlled verbal exchange.
This is with the Host's total
control of the entire process; and fully
detailed documentation of everyone’s
The presenter(s) and other
participants can be located just about
anywhere there is web access or a phone!
It is a comprehensive, very
easy to learn and use, operator-friendly web
accessed secure service.
Does a Typical Audio Conference Session Work?
The unique, fully secure,
data-gathering, web based system:
Typically sends a customized
automated prerecorded invitation (robo call)
to your target audience, and allows
interested parties to opt-in and be
instantly transferred to the Live Audio
Tele-Conference that is in-session.
And/or, sends out email
invitations to your target group with the
toll free inbound phone number and password
for your meeting.
Displaying the meeting info
on your web site, and in mailers and
advertisements, are also viable
The Host group can monitor
and control all aspects of the Audio
Conference via a secure web link with our
proprietary Audio Control Panel.
The conference can be all
one-sided communications utilizing
the speaker(s) live discussion, and/or
optional prerecorded information.
Attendees can merely listen
and not be heard, or, at their discretion,
participate at various levels of verbal and
They can opt-in at anytime to
request to participate in the
mass-discussion, or they can be moved by the
host group to sub-forums to be pre-screened,
Pre-screeners can post the
participants questions on the audio control
panel for the host speaker to see.
The speaker can prioritize
the questions, and control who is heard - if
at all, when, and for how long.
Alternately the host can
conduct an open forum (usually with smaller
groups only) with all the attendees able to
Or the host can request
verbal feedback to questions, exchange
ideas, collaborate on projects, etc., all
under very controlled conditions.
The host can conduct IVR
touch tone mass surveys and in real-time
view individual and overall results.
Individual opt-in requests
and IVR responses are annotated to each
attendee’s record and are made available
immediately to the host group.
The host group will receive a
digital audio recording of the entire
meeting, and detailed reports of who
attended and their IVR activity.
Invitees/attendees only need
a touch tone phone to participate.
Presenter and team can fully
control the event via the audio control
panel, or our customer service reps can
assist as requested.
A Typical Audio Conference Flow:
Prior to the phone call
invitations going out, usually some form of
notice would be sent to the prospective
participants by the Host Group - say by
email, prior phone call, direct mail, etc.
The invitees can then call a
toll free number and log-in to join the
Otherwise, a customized live
or automated prerecorded, either an
anticipated or cold call, can be made
inviting the participants to join a meeting
Invitees opt-in to the
on-going presentation by touching the
appropriate touch tone key on their phone.
Audience members can then
choose to actively participate in the
discussion with a touch of their phone
The presenter can then field
the call and everybody on the line will be
able to listen in.
Alternately, one of the
host’s assistants can pre-screen the call –
as a private side-conversation, assign a
priority or other code to the caller’s
screen ID, and even enter text explaining
the callers question or other notes of
interest, so the Host can pick and choose.
The waiting callers can be
assigned a priority by the screener or the
Sub-groups can easily be
formed to take on different subjects, and
handled as side-conversations, or even
The Host Group retains
complete control of every participant, even
during a live Q&A session.
The Host Group can see a
real-time view into the conference activity.
You can even email a web link
so that people can listen to a streaming
audio (& video) version.
Guests that are viewing
on-line can also participate in on-line
A complete summary report,
and a digital audio recording of the entire
event, is provided to the Host Group at the
conclusion of the conference.
Audio Conferencing can be
divided into two basic groups:
1. Two-way Audio Conferencing
Two-way audio conferencing allows
everyone attending the conference call to speak
and be heard by all participants.
This type of conference call is
best for small groups who need to share
information, collaborate and gain understanding,
in the shortest possible time.
Our solutions for two-way audio conferencing
A. Reservation-less Audio
Conferencing for unscheduled and on-demand
Event size: 2 to 64.
This is reservation-less
calling at its best.
Perfect for informal and
This is two-way (everyone can talk at the
same time) calling, ideal for ongoing and
it to bring remote people into an impromptu
meeting or to quickly end round-robin email
Participants simply dial the
toll-free number and enter their PIN
B. Recurring Audio Conferencing
for recurring meetings.
Event size: 2 to 64.
Ideal for those recurring conference calls,
such as weekly meetings.
Conference calls open ahead of time and you
have the option to use PINs and barge tones.
All you have to do is invite
your conference attendees and pick up the
Available any time, day or
night, and you have more options than
standard two-way conference calling.
The system automatically
opens 15 minutes before the start of your
conference - so attendees have the option to
communicate amongst themselves prior to the
start of the actual conference.
Calls can be accessed with a
random or set PIN, or no PIN at all, and you
have the option of using barge tones to
signal when an attendee has entered a
For both types of calls
the audio control panel let's you control your
conference call from your web browser.
You can see who is attending your
meeting and use features like mute/un-mute and
call reporting to manage your call without
2. Broadcast Audio Conferencing +
"Virtual Town Hall Meetings"
Event size: 2 to Thousands (10k
for interactive, 50k for streaming audio).
Broadcast Audio Conferencing includes all
the features you need for larger,
professionally managed audio conferences.
Used for announcements, product launches,
presentations and organization-wide
Broadcast Audio Conferencing delivers the
quality, functionality and capacity that
your group demands for
larger, operations-critical audio
Optionally dial out to your database of
tens-of-thousands of phone numbers, in a
matter of minutes, to allow recipients to
"Press One" to participate.
Broadcast audio conferencing allows the
meeting hosts, or presenters, to speak
during the conference; attendees are in a
The audio control panel let's
you control your conference call from your
You can see who is attending
your meeting, facilitate Q&A sessions, and
use features like mute/un-mute and call
Presenters can choose to
accept live questions from attendees during
a broadcast conference, either with everyone
listening or in a separate controlled side
is scalable to thousands of participants
with the option to record your conference
calls, schedule an audio moderator to assist
with large conferences, assign individual
PIN/access codes and more.
With high-quality audio,
powerful conference management features, and
the capability to host thousands of
callers, our Broadcast Audio Conferencing
delivers the best teleconferencing on the
market for large meetings and events.
Simply put, web conferencing
refers to the combination of traditional audio
conference calls and internet-based software
that allows people to view, share ideas and
collaborate on documents and applications.
When web conferencing and audio
conferencing tools are combined, meeting
presenters and attendees can show and tell,
listen and see, and collaborate and communicate
just as if they were together at an in-person
Our web conferencing services
help you to cut travel time and distance related
costs, while communicating and collaborating
more effectively across your entire
Whether it's for meetings,
training, sales or service, web conferencing is
an affordable and versatile way to:
Reach more of the people that need to be
rich audio and visual demonstrations in
real-time to make maximum impact.
Slash travel expenses. Online meetings don't
require airports, hotels, conference rooms
or reams of print-outs.
Train and present for less. Cost-effectively
train or present to large groups, in
real-time or on demand.
Collaborate remotely. Share
tools, ideas, documents, and
applications with colleagues, clients and
constituents anywhere in the world.
For the most part, web
can be broken into two
1. Desktop Sharing
Event size: 2 to 200+.
Desktop sharing is best used for
smaller web conferences, from 2 to 200
One meeting presenter controls
the web conference, showing attendees what's
on their desktop using a simple
interface. Two-way audio is by phone.
In addition to simply showing
what's on their desktop, presenter's can also
use annotation tools to highlight specific
features of their presentation.
2. Interactive Web Conferencing
Event size: 2 to Ten Thousand.
Powerful, fully interactive web
conferencing for team collaboration, dynamic
online meetings and large events.
Interactive web conferencing
allows for multiple presenters to share control
of the conferencing tools.
Documents, slides and other
visuals that presenters want to show attendees
are uploaded to the web conferencing software.
Features include: audience
polling during a live conference, audio question
and answer sessions, conference recording and
playback, and more.
Interactive web conferencing can
be used for small collaborative meetings as well
as sales presentations, online training,
marketing focus-groups, online seminars
and large-scale events.
Hosted Event Conferencing
& Virtual Town Hall Meetings" on Steriods!
Event size: 2 to Thousands (10k
for interactive, 50k for streaming audio).
Hosted Audio or Web Conferencing, or a
combination all the best features of both.
managed (hosted) online events for hundreds
to thousands of participants.
Need a web conferencing
solution just for major events?
trained Hosted Event Services staff can
manage all aspects of your large scale
conference event - from start to finish.
Event Conferencing Helps You Reach More
People for Less Money.
With our event conferencing
services, we combine the best in audio and
web conferencing with professional event
management to help you move more of your
major events online.
move your events online? In a word, savings.
Using our event conferencing services for
large meetings, press engagements, group
wide training, service and product launches,
and other major events, results in
significant savings in time, money and
hassle without sacrificing quality or
So, imagine conducting
your shareholders meeting without booking a
conference room or setting up a single
Imagine training all of your staff at once,
or launching a new product or service across
the country or all over the globe without
leaving your office.
You don't have to imagine it.
We'll make it happen.
Whether you're planning a
one-time event or multiple, or ongoing ones,
our event conferencing services can help you
put together and carry out a successful
online event that is just as professional
and productive as an in-person one.
To get started:
There are no programs or
equipment to buy.
No special software is
required to buy or download – you just need
high-speed web access and a password.
And it is very easy to learn
We will train as many people
as you like as many times as is necessary at
no additional cost.
Plus we have advanced on-line
training programs available.
We will also have customer
service representatives working along-side
your group for the entire conferencing
A demonstration utilizing
your criteria can be arranged at your
We can also arrange for a
week long test of the system by your staff,
if you prefer.
Technology that Works the
Way that You Work
We approach the technology
platforms behind our audio and web-based
conferencing products with one goal in mind:
to be as easy as you need it to be and as
sophisticated as you demand.
That means we have put a lot
of thought into how our tools are developed,
which standards they adhere to and how they
Our group's long history in
voice products, starting as one of the
industry's first voicemail providers in the
mid 1980s, lies at the core of our
That understanding enabled us
to evolve and develop products that address
audio collaboration and conferencing and,
through special vendor relationships, to
also offer web-based conferencing, virtual
meetings, online demos, presentations
and hosted event conferencing.
Our infrastructure is
designed for scalability and security. We
offer on-premise switches and conference
bridges - and our systems are fully
redundant and fault tolerant.
As today's audio conferencing
is currently based on telephony, we adhere
to all industry standards.
While telephony represents
technology with which we are very
conversant, we also are looking beyond the
standards of today, exploring IP audio as
the next generation technology.
We provide world class
switching and routing and network
Our virtual private networks
(VPNs), multiple firewalls (with automatic
fail over), and multi-server systems all
support our proprietary host interface links
(HIL) - the technology that enables our
customers to achieve the control they need
for both audio and web conferencing.
We have applied our
understanding of human interface
requirements into our Audio Control Panel.
Our proprietary Control Panel
web page, which features drop down menus,
recognizable tool bars and status
indicators, provides for the technology
presenters need to effectively manage their
audio and web-based conference calls and
For more information
please contact us at:
Office: 1 (866) 751-8188 (Pacific
Fax: 1 (877) 880-9143 (Toll Free)
Email: info @ mcsphones.com
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